Product Support

Mercator has been supplying superb quality lighting and air movement products into the homes and offices of Australians for more than 55 years. Our ability to design differentiated high quality technologies and products that reflect current fashion and styling trends keeps us at the forefront of our industry.

Our Customer Service, Technical and Warranty support services have been designed to provide our customers with peace of mind, and allow immediate feedback to drive continuous improvement across our business.

To assist you, we have a collection of Frequently Asked Questions and Warranty information available for you on the following pages. Should you not be able to find an answer to your question, please contact Mercator Care on 1300 552 255 and select option 1 on the menu, or email us at customercare@mercator.com.au

Frequently Asked Questions

Warranty