Mercator Care

Corporate

Mercator

Mercator

About Us

Since 1968 Mercator has built a reputation for supplying fine quality decorative lighting to leading retail outlets throughout Australia.

An Australian family owned company, Mercator prides itself in its team of people, who really care about their customers . Mercator has built a respected national customer service network, with an aim of ensuring total customer satisfaction.

This industry experience and longevity has allowed Mercator to build a comprehensive range of  the very latest in modern & decorative domestic lighting. All products are of excellent quality, comply with Australian standards and are fully guaranteed

Mercator’s Bright Ideas catalogue has provided a vehicle for launching the very latest in modern and traditional lighting products for over 15 years. With approximately 3 million catalogues distributed each year throughout Australia, Mercator has built both a successful sales boosting vehicle and a reputable catalogue.

The Mercator Head office is located on 5 acres near Tullamarine airport at Coolaroo, Victoria, and provides 125,000 square feet of storage to support our interstate distribution centres.
The friendly and professional Mercator Customer Service Team are readily available to give assistance and are committed to giving total support, quick delivery, and efficient service.

For the latest in lighting and ceiling fans, please take your time & navigate through our website to learn more about Mercator’s products & its culture.

Contact Us

Head Office
88 - 100 Kyabram Street, Coolaroo, VIC, 3048, Australia
PO Box 66, Dallas, VIC, 3047, Australia

PH: (03) 9302 6200   FAX: (03) 9302 6262

Vision - Mission - Values

Vision 

Through our expertise in product development, distribution and customer service we will be viewed by our clients as the leading business to business provider of innovative, quality and best value products to the lighting and air movement wholesale and retail markets.

 

 

Mission                            

                                           ( ICQ ) 

 With Integrity and Commitment, our people will deliver Quality solutions and service whilst ensuring superior returns for all Mercator stakeholders.

 

 

Values Statement             

                                               ( CHR )² 

1.          Customer Focus

We aim to exceed our customers’ expectations through a company - wide culture of service excellence.

2.          Commitment & Recognition

We take pride in our work and being a part of Mercator. Individuals and teams are encouraged to passionately challenge new boundaries and are recognised for going the extra mile.

3.         Honesty & Integrity

           We have an expectation of honesty and openness in our dealings with        each other, our customers and our suppliers.  

4.        Helpfulness

In our dealings with all people we are helpful, accommodating and           responsive.

 5.          Respect

Everyone has a right to express their views in a non-threatening         environment. We seek and value other points of view.

 6.         Responsibility

We take ownership for our actions. As individuals and teams we diligently emphasise safety, Professional Development and the commercial viability of our business. We take seriously our responsibilities to each other, our customers, suppliers and community.

 

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