VISION
Through our expertise in product development, distribution and customer service we will be viewed by our clients as the leading business to business provider of innovative, quality and best value products to the wholesale lighting and retail markets.

MISSION  ( ICQ )
With Integrity and Commitment, our people will deliver Quality solutions and service whilst ensuring superior returns for all Mercator stakeholders.

VALUES STATEMENT
                                                     
Customer Focus
We aim to exceed our customers’ expectations through a company - wide culture of service excellence.
Commitment & Recognition
We take pride in our work and being a part of Mercator. Individuals and teams are encouraged to passionately challenge new boundaries and are recognised for going the extra mile.
Honesty & Integrity
We have an expectation of honesty and openness in our dealings with each other, our customers and our suppliers. 
Helpfulness
In our dealings with all people we are helpful, accommodating and responsive.
Respect
Everyone has a right to express their views in a non-threatening environment. We seek and value other points of view.
Responsibility
We take ownership for our actions. As individuals and teams we diligently emphasise safety, Professional Development and the commercial viability of our business. We take seriously our responsibilities to each other, our customers, suppliers and community.