Why Mercator?
Mercator has been servicing the lighting Industry for over 35 years, offering superb quality & modern lighting to leading lighting retail outlets throughout Australia. An Australian owned company, Mercator's team of people really care about their customers and have a common goal of ensuring total customer satisfaction.
Mercator is dedicated to offering the very latest and most comprehensive ranges of decorative domestic lighting & ceiling fans. With our global approach to market research, searching the world for quality designs, styles and features is part of our product development culture  . All of our products are of excellent quality, comply with Australian standards and are fully guaranteed.
Mercator cares about your problems, which is why we provide our own Customer Service Centres', that handles any product or service queries, with effective & efficient resolutions & advice.  

How do I become a Mercator Customer?
Becoming a Mercator customer/stockist is an easy process.

Firstly contact Mercator through:
Tel:  (03) 9302 6200
Web: To contact Mercator click here

Register your interest to become a Mercator stockist. You will receive a phone call within 5 business days from the sales representative assigned to your geographical area. The Mercator representative will then answer all of your questions/queries about becoming a Mercator customer.

How can Mercator help my business grow?
As well as providing a customer service centre & online care centre, Mercator offers its Bright Ideas promotion, which carries with it over 15 years of experience & tradition. The promotion carries the extremely successful Bright Ideas Catalogue, which is released twice a year (summer & winter collection).
It is used as a vehicle to launch Mercator's newest products and ranges. The catalogue has built an extremely large following within the lighting industry, and provides the opportunity for retail outlets to promote themselves throughout the catalogue. 
Distributing over 1 million Bright Ideas catalogues every 6 months, the catalogue is an extremely fast & effective way to help your business grow.
As well as the Bright Ideas promotion, Mercator lists all of its stockists on its find a store directory located on its website. This allows end of line customers who visit the sight to view your store details at any time.
In addition Mercator is involved as an exhibitor in several national trade & gift fairs throughout the year. Mercator use this as an opportunity to expand its brand & product offerings to both retail & end of line customers alike.  

Where can I find information on Mercator's products?
For Mercator product information click here

Where are Mercator's office locations?
For Mercator office locations click here

Does Mercator provide Customer Service Support?
Mercator cares about your problems, which is why we provide our own Customer Service Centres', that handles any product or service queries, with effective & efficient resolutions & advice.

Mercator Customer Service Centres':

VIC, SA, QLD, TAS & NT     Ph: 1300 552 255  Fax: 1300 552 256
NSW & ACT  Ph: 1300 303 335  Fax: 1300 133 828
WA Ph: 089249 4447  Fax:

Mecator believes in strong & healthy business to customer relationships , which is why we are dedicated to listening & helping you with your product and service problems/situations, therefore as well as our Customer Service Centres, we provide our online Mercator Care centre. Accessible through this website, it allows you to directly contact a Mercator employee with a query or problem, & receive a prompt & timely response.
With sales representatives all around Australia, Mercator can provide personal contact with customers at any time. All of our sales representatives are fully trained and experienced within the lighting industry and are on call to handle any situation that may arise.
In addition Mercator also provides a retailer specific area on its website to provide material that is of particular interest to its retail customers. It is another way Mercator keeps in contact with its customers to communicate current news, promotions & announcements.
Mercator has the resources & ability to support its customers Australia-wide.

Where can I find Mercator products (stores)?
For Mercator stockists click here

How do I submit a comment or complaint regarding the website?
Mercator encourages & values its customers opinions & thoughts, as they are the people who matter most. To provide a comment/feedback click here